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What to do if your invoice is incorrect

Disputing an Invoice

If you believe an invoice contains an error, please do not ignore it. Contact us within 7 days of the invoice date.

How to raise a dispute

  1. Open a ticket under Billing & Payments.
  2. Include your invoice number and a clear description of the discrepancy.
  3. Attach any supporting documents.

Our accounts team will review and respond within 1 business day. If the invoice is incorrect, we will issue a credit note or revised invoice.

Please note: disputed invoices remain due on their original due date unless we confirm otherwise in writing.

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